Returns & Exchanges
At Continental Food Store, we strive to ensure your gourmet imports arrive in perfect condition. Due to the perishable nature of our products, we offer returns or replacements on items that are damaged, expired, or incorrect upon delivery.
Inspect Your Order
Upon arrival, please immediately inspect all food items for quality and packaging integrity to ensure they meet our standards.
Contact Support
If you receive a damaged or incorrect item, email our support team within 48 hours of delivery with your order number and clear photos of the product.
Await Verification
Our quality assurance team will review your claim and provide instructions on whether the item needs to be returned or if a disposal is authorized.
Receive Refund or Replacement
Once approved, we will initiate a full refund to your original payment method or ship out a fresh replacement at no additional cost to you.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing